Refund & Cancellation Policy

1. Introduction
  • Welcome to SocialZoom.
  • This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for services offered through https://www.socialzoom.org.
  • By purchasing our services, you agree to this policy.
2. Nature of Services
  • SocialZoom provides digital marketing services, including:
    1. Social media management
    2. Content creation
    3. Email marketing
    4. Monthly promotional plans
  • Due to the nature of these services (time-based and resource-driven), refunds are subject to the conditions below.
3. Subscription & Billing
  • Our services are offered on a monthly subscription basis
  • Payments are billed in advance (e.g., Basic, Standard, Enterprise plans)
  • By subscribing, you authorize us to begin work immediately
4. Cancellation Policy
  • You may cancel your subscription at any time by:
    1. Contacting us via email
    2. Requesting cancellation before the next billing cycle
  • Important:
    1. Cancellation will be effective from the next billing cycle
    2. No partial-month cancellations will be applied
5. Refund Policy
  • a) No Refund After Service Initiation
  • Once work has started (e.g., strategy planning, content creation, account setup), no refunds will be issued.
  • b) Eligible Refund Cases
  • Refunds may be considered only if:
    1. Payment was made by mistake (duplicate transaction)
    2. Service was not started at all
  • c) Non-Refundable Situations
  • Refunds will NOT be provided if:
    1. You change your mind after purchase
    2. Partial services have been delivered
    3. Delay is caused due to lack of response or materials from your side
6. Free Trials / Custom Plans
    1. If any free consultation or trial is offered, it does not guarantee refunds after paid subscription
    2. Custom plans are non-refundable once approved and initiated
7. Payment Disputes
  • If you initiate a chargeback or dispute:
    1. We reserve the right to suspend your services immediately
    2. All ongoing work will be stopped
  • We encourage contacting us first to resolve any issue.
8. Service Termination
  • We reserve the right to terminate services without refund if:
    1. You violate our Terms & Conditions
    2. You engage in abusive, illegal, or unethical behavior
9. Processing of Refunds
  • If a refund is approved:
    1. It will be processed within 7–10 business days
    2. The amount will be credited via the original payment method
10. Contact Us
  • Last updated: April 6, 2026