Refund & Cancellation Policy

  • 1. Introduction

    Welcome to SocialZoom.
    This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for services offered through https://www.socialzoom.org.
    By purchasing our services, you agree to this policy.

  • 2. Nature of Services

    SocialZoom provides digital marketing services, including:

    • Social media management
    • Content creation
    • Email marketing
    • Monthly promotional plans

    Due to the nature of these services (time-based and resource-driven), refunds are subject to the conditions below.

  • 3. Subscription & Billing
    • Our services are offered on a monthly subscription basis
    • Payments are billed in advance (e.g., Basic, Standard, Enterprise plans)
    • By subscribing, you authorize us to begin work immediately
  • 4. Cancellation Policy

    You may cancel your subscription at any time by:

    • Contacting us via email
    • Requesting cancellation before the next billing cycle

    Important:

    • Cancellation will be effective from the next billing cycle
    • No partial-month cancellations will be applied
  • 5. Refund Policy
    1. No Refund After Service Initiation

      Once work has started (e.g., strategy planning, content creation, account setup), no refunds will be issued.

    2. Eligible Refund Cases

      Refunds may be considered only if:

      • Payment was made by mistake (duplicate transaction)
      • Service was not started at all
    3. Non-Refundable Situations

      Refunds will NOT be provided if:

      • You change your mind after purchase
      • Partial services have been delivered
      • Delay is caused due to lack of response or materials from your side
  • 6. Free Trials / Custom Plans
    • If any free consultation or trial is offered, it does not guarantee refunds after paid subscription
    • Custom plans are non-refundable once approved and initiated
  • 7. Payment Disputes

    If you initiate a chargeback or dispute:

    • We reserve the right to suspend your services immediately
    • All ongoing work will be stopped

    We encourage contacting us first to resolve any issue.

  • 8. Service Termination

    We reserve the right to terminate services without refund if:

    • You violate our Terms & Conditions
    • You engage in abusive, illegal, or unethical behavior
  • 9. Processing of Refunds

    If a refund is approved:

    • It will be processed within 7–10 business days
    • The amount will be credited via the original payment method
  • 10. Contact Us

    For cancellation or refund requests, contact:

Last updated: April 6, 2026